Refund policy

30-Day Return Policy

You may request a return within 30 days after receiving your order.

Return eligibility

To be eligible for a return, the item must be unused, unassembled and in the same condition in which it was received. It must include the original packaging, tags and proof of purchase.

How to start a return

Contact service@aloadecor.com with your order number and reason for the return. If the product is damaged, incorrect or incomplete, include clear photos of the product and packaging. We will provide return instructions after reviewing your request. Items returned without prior authorization will not be accepted.

Return shipping and packaging

Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect, or the return is required because of an error by ALOADECOR. Pack the item carefully in its original packaging and retain the return tracking number. Incomplete or inappropriate packaging may result in a restocking fee of up to 15%.

Exceptions

Custom or personalized products, sale items, Open Box items and gift cards are not eligible for return.

Damaged or incorrect items

Please inspect your order promptly after delivery. If an item is defective, damaged, incorrect or missing parts, contact us immediately so we can review the issue and provide an appropriate resolution.

Exchanges

To exchange an item, return the original product first. After the return is approved, you may place a separate order for the replacement item.

Refunds

After we receive and inspect the return, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.