Refund policy
30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition as when you received it (unworn or unused).
- Include all original tags and packaging.
- Be accompanied by the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at service@aloadecor.com. If your return is approved, we will provide a return shipping label and instructions for sending your package. Items returned without prior authorization will not be accepted.
For any questions regarding returns, feel free to contact us at service@aloadecor.com.
Damages and issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can address the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom or personalized items
- Personal care products (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions about a specific item.
Please note: Sale items, Open Box and gift cards are non-returnable.
Exchanges
To exchange an item, return the original product first. Once the return is approved, you may place a separate order for the new item.
Refunds
Once we receive and inspect your return, we will notify you of your refund status. If approved, your refund will be issued automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.